Privacy Policy

1. Who We Are

Royal Touch Spa ("we", "us", "our") is a wellness and massage spa located at Shop No. 303, Sheetal Ekta Chs, opp. Oberoi Mall, Malad, BMC Colony, Dindoshi, Goregaon East, Mumbai, Maharashtra 400097. We operate this website to share information about our services and to make it easy for you to reach us.

This Privacy Policy describes how we collect, use, store, share and protect personal information when you visit this website, contact us by phone or WhatsApp, or visit our spa.

2. Information We Collect

Information you give us directly

• Name — when you book an appointment or enquire.
• Phone number — when you call us on +91 9326232726 or message us on WhatsApp. Your number is visible to us as part of the call or chat.
• Email address — only if you choose to share it with us.
• Appointment details — the service you booked, your preferred date, time and therapist, and your visit history with us.
• Health information you volunteer — such as an injury, allergy, skin sensitivity, pregnancy or medical condition that you tell us about so our therapist can treat you safely. You are not obliged to share this, but withholding it may mean we cannot offer certain treatments.
• Feedback — any comments, preferences or reviews you share with us.

Information collected automatically

• Basic technical data such as your IP address, browser type, device type, approximate location (city level), the pages you viewed on this site and the time spent on them.
• Referral data — for example, whether you reached this site from a Google search, a Google Ads advertisement, or another website.

3. How We Use Your Information

We use the information we collect only for legitimate business purposes, namely to:

• Confirm, schedule, reschedule or remind you about your appointment.
• Respond to your calls, WhatsApp messages and enquiries.
• Deliver the treatment you have booked safely and comfortably, taking into account any health information you have shared.
• Maintain a basic record of your visits and preferences so we can personalise your next experience.
• Inform you about offers, packages and promotions — only where you have asked for or agreed to receive such messages. You may opt out at any time.
• Understand how visitors use our website so we can improve it, and measure the performance of our advertising.
• Maintain our accounts and records, and comply with applicable legal and regulatory obligations.

4. We Do Not Sell Your Data

We do not sell, rent or trade your personal information to anyone. We do not share your details with third-party marketers or data brokers.

We share information only in these limited situations:

• Service providers — trusted parties who help us operate, such as our website host, telephony or messaging providers, and analytics or advertising platforms. They may process data only on our instructions and for the purposes described in this policy.
• Our staff — therapists and reception staff access only the information necessary to serve you, and are expected to keep it confidential.
• Legal requirements — where disclosure is required by law, by a court, or by a government or law-enforcement authority, or where necessary to protect our rights, safety or property.
• Business transfer — if our business is transferred or reorganised, information may pass to the new owner under the same protections.

5. Cookies, Analytics & Advertising

This website may use cookies and similar technologies, along with tags from Google services, including:

• Google Analytics — to understand, in aggregate, how many people visit the site, which pages they view and how they navigate, so we can improve the experience.
• Google Ads and conversion tracking — to measure the effectiveness of our advertisements (for example, whether an ad led to a call or booking enquiry) and, where applicable, to show our ads to people who have previously visited this site.
• Google Maps — the embedded map on our website is provided by Google and may set its own cookies.
• Essential cookies — needed for the site to function and display correctly.

These tools generally use cookies and device identifiers rather than your name, and their data is processed under Google's own privacy terms. You can read more at policies.google.com/privacy and opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

You can also block or delete cookies through your browser settings at any time. Please note that disabling cookies may affect how parts of this website function.

6. WhatsApp & Phone Communication

When you contact us on WhatsApp, your message and phone number are transmitted through WhatsApp's platform and are subject to WhatsApp's own privacy policy in addition to ours. We use your WhatsApp number to respond to your enquiry and manage your booking. We do not add you to broadcast lists or groups without your consent.

We may keep a record of calls or messages for booking and service-quality purposes.

7. Data Retention

We keep your personal information only for as long as it is needed for the purposes described in this policy — typically for the duration of our client relationship and for a reasonable period afterwards to honour packages, handle queries and meet legal or accounting obligations. When information is no longer required, we delete or anonymise it.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect the information we hold against unauthorised access, misuse, loss or disclosure. Access to client records is restricted to authorised staff, and our team is expected to maintain client confidentiality and discretion at all times.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights & Choices

You have the right to:

• Access — ask what personal information we hold about you.
• Correction — ask us to correct information that is inaccurate or out of date.
• Deletion — ask us to delete your information, subject to any records we are legally required to retain.
• Withdraw consent — ask us to stop sending promotional messages, or withdraw consent you previously gave. This will not affect processing already carried out.
• Object or restrict — object to certain uses of your information, or ask us to limit how we use it.
• Complain — raise a concern with us, or with the appropriate authority under applicable Indian data-protection law.

To exercise any of these rights, simply call or WhatsApp us on +91 9326232726. We may need to verify your identity before acting on your request, and we will respond within a reasonable time.

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

11. Third-Party Links

This website contains links to third-party services such as Google Maps, Google Reviews and WhatsApp. We are not responsible for the privacy practices or content of those services. We encourage you to read their privacy policies before sharing information with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The current version will always be available on this page with the "Last updated" date shown at the top. We encourage you to review it periodically.

13. Contact Us About Privacy

If you have any question, request or concern regarding this Privacy Policy or how your information is handled, please contact us:

• Royal Touch Spa
• Shop No. 303, Sheetal Ekta Chs, opp. Oberoi Mall, Malad, BMC Colony, Dindoshi, Goregaon East, Mumbai, Maharashtra 400097
• Phone: +91 9326232726
• WhatsApp: +91 9326232726
• Open daily: 10:00 AM – 10:00 PM

This policy should be read together with our Terms & Conditions and Disclaimer.